Having a remote management tool in place allows a proactive approach to be taken when it comes to software or hardware failures. Utilizing RMM tools we can provide organizations invaluable information into their IT infrastructures including IT infrastructure alerts and reports. We can detect hardware and software incidents before they become problems for your organization. The alert patterns and tickets generated allows us to proactively managed your environment to best ensure uptime and continuity.

• Leverage intelligent alerting for proactive management
• Make best use of your resources with increased uptime
• Become aware of unknown hardware issues
• Find IT problems before they become a challenge
• Automated ticket generation for IT issues
• Avoid costly downtime
• Real time information on attempted security breaches

Our Canadian cloud based backup software integrates directly with our IT Service Management tool. IT will automatically generate tickets in our queue when backup jobs fail. We can then remedy the issue and ensure your data is always protected.

• Data Protection platform built for small businesses.
• Secure Infrastructure and Compliance
• Centrally Managed and Configured
• Fast and Easy File Restore
• 2TB of Cloud storage
• Local NAS storage device integrated into the cloud

Digital Connection provides fully managed Software Update and Patch Management. IT patch management is essential in protecting your systems from critical security vulnerabilities. Following the release of new Microsoft party patches, the patches are identified, scheduled, implemented, and confirmed by our local team of technicians.

• Delay Microsoft updates to evenings and weekends
• Ensure patches have been approved and tested
• Setup and manage patch policies to avoid working hours
• Patch implementation and confirmation
• Stay secure with the latest patching updates
• Reduce risk and safeguard your organization

Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberattacks. We keep the bad guys out and allow you the peace of mind that you are protected with cutting edge proactive protection against malware threats including viruses, adware, spyware, and rootkits. If our software detects that one of your employees is infected, it automatically generates a ticket in our queue for one of our agents to further investigate.

• The worlds most powerful threat intelligence architecture
• Trusted by top network and security vendors, like Cisco, etc
• Applying machine learning for effective cybersecurity
• Protects against threats across email, browsers, files, URLs,ads,
• apps, and more in real time.
• Monitor your systems and ensure that all threats are stopped.

Receive remote support on all of the devices in the environment. We can connect to end users devices upon request to offer timely remote support which can offer many advantages.

• Increased response time
• Reduce downtime for your staff to be more productive
• Get problems fixed before they affect your business
• Realtime monitoring and resolution
• Proactive System Maintenance

Better understand your IT infrastructure. Through powerful reporting, we provide transparent insight into current infrastructure operation. This will help plan for lifecycle management. Through the course of analyzing gaps, opportunities for improvement and progress to date, Digital Connection will help you plan your goals.

• Desktop and server device management
• Infrastructure management
• Routine maintenance taken care of
• Eliminate blind spots in your environments
• Better planning for the lifecycle of your equipment

Improve your network uptime and firewall security with enterprise network equipment, monitoring and management. We manage your security firewall activities with continuous network monitoring and dramatically improve your situational awareness and detect potential threats with customized rules. 

• Identify Anomalous Activities
• Firewall Intrusion Detection Activity
• Alert Notifications with Network Disruptions
• Network Monitoring / Management
• Traffic Compliance